Dot Com Children's Foundation
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Help/FAQs

Need Help?

Reach us at office on 020 3475 7160 or via email at orders@dotcomcf.org or review the frequently asked questions below.

Frequently Asked Questions

Where’s my book?

Orders ship within 5 working days of being placed within term, time only. Shipping time in the UK is usually within 24 hours.

What do you charge for shipping?

Shipping is calculated during checkout after you enter your shipping address; you will be able to review the shipping charges before placing your order.

What’s my tracking number?

For orders shipped via Fedex, tracking information will be sent to you when the order is shipped.

Oops! I gave you the wrong shipping address

Ok; let us know your order number and the correct address, and we’ll do our best to get it fixed up for you. Orders ship out very quickly, so there’s no guarantee we’ll be able to make corrections to an order before it ships.

Discount codes

When you checkout, you can apply your discount code after you enter your shipping and billing information (but before you confirm your order).

Why do some books look different than others?

We’ve introduced a higher quality print stock, to best present the new format, we’ve also updated the cover design and refreshed our logo. New books will ship in the new format, and we’ll start to reprint most existing titles in 2014. That means the complete library, as well as some bundles, will vary in design and format for a little while.

Returns policy

Unfortunately the products are non-returnable.

Payment terms

PayPal Pro, Privacy Policy - We do not store credit card details nor do we share customer details with any 3rd parties.

Payment on Invoice - All orders are subject to approval by Dot Com Children's Foundation prior to 7 days payment terms being agreed and your order being dispatched.

Management reserve the right

All orders are subject to management approval, management reserve the right to decline your orders.